Frequently Asked Questions

Booking

How do I book?
You can book online here. If you prefer to speak with us directly, please email our Reservations team or call +61 479 144 355. If time difference prevents us from connecting right away – please do leave a message. We’ll return your call or email within 24 hours.

What are your payment terms?
We request a non-refundable deposit of 25% to confirm your booking. The balance is payable 60 days before arrival.

What is your cancellation policy?

-Cancellation more than 60 days prior to check-in: forfeiture of deposit

-Cancellation within 30 – 60 days prior to check-in: 50% of invoice total

-Cancellation less than 30 days prior to check-in: 100% of invoice total

There will be no refund for no-shows and for days not used resulting from late arrival or early departure.

What payment methods do you accept?
We accept payment by wire/direct deposit, or credit card (American Express, Visa or Mastercard). Payments by credit card attract a fee of 3.5%.

Flights and Getting Here

Where is Savasi Island?
Savasi Island is located in Northern Fiji (Savusavu) which is a 1-hour domestic flight from Nadi International Airport. We are approximately 10 minutes drive from Savusavu airport, and connected to the mainland by a private bridge.

How do I get to Savusavu?
You will need flights through Fiji Airways or Island Hoppers. Fiji Airways flights can be booked by phone, or online. For Island Hoppers flights, you can call, email, or Skype (res.islandsalesfiji) to book airfares. Island Hoppers also provide private helicopter and seaplane charters. A third airline to consider is Pacific Island Air.

Can I take a boat or ferry to Savusavu?
There are ferry services available between Suva and Savusavu but we do not recommend this form of transport. Note that the journey is approximately 12 hours overnight, and that communicating or booking with these companies in advance can be difficult. We would prefer you spend that extra time at the resort.

Is there another way to reach Savusavu?
You can also fly from Nadi to Labasa airport. Labasa is a scenic 1.5 hour drive from Savasi Island, and we are happy to collect you from this location. Note this transfer attracts a cost of US$60 for 4 people, one way.

I can’t get through to the airline!
Let us do the hard work. Contact us and for a small booking fee, our travel planner can determine the flight availability and pricing on any given day for you. We’ll just need a few personal details in order to reserve seats.

My flight to Nadi arrives late in the afternoon. Can I still get to Savasi Island that day?
Generally the last flights to Savusavu depart at 2pm with Fiji Airways, and as late as 3 or 4pm with Island Hoppers. Be sure to confirm the latest departure on any given day, as this is just a guide. Schedules are subject to change. Otherwise, just ask us and we’ll find out on your behalf.

Does this mean I’ll need to overnight in Nadi?
If you can’t find a domestic flight with Fiji Airways or Island Hoppers – yes, you will need to overnight in Nadi. Raffles Gateway and Tokatoka Resort are two convenient options close to Nadi airport. The next morning you can take the first flight to Savusavu, generally around 7am with Fiji Airways. Again – please check schedules online, or ask us to do so on your behalf.

Stopovers

What do you suggest for a long stopover?
You might consider booking a dayroom at a local hotel to refresh and relax. Otherwise, here are some suggestions to kick start your holiday in Fiji;

-Port Denarau marina: a wealth of local shops, restaurants and bars on the waterfront

-Bulaccino Cafe (Namaka or Denarau locations): great food and coffee stopover, with wifi vouchers available

-Nadi town: visit fresh local produce markets, main street stores and the local Sri Siva Subramaniya temple

Is there somewhere I can store my luggage?
There is baggage storage available for a low fee in Nadi airport. Please ask airport staff for directions.

Climate

What is the weather like?
Fiji has a year-round tropical climate, but there are two general seasons;

-December to April – These are the warmer months of the year with temperatures reaching about 32 degrees/89 Fahrenheit during the day. Humidity is greater. Bright sunny mornings and and showers in the afternoon are common. The landscape is green and vibrant and you can see the surrounding hinterland and waterfalls in all their glory.

-May to November – These months are more mild in temperature with temperatures reaching a comfortable 26 degrees/78 Fahrenheit during the day. Rain is less common. Temperatures can dip to about 18 degrees/64 Fahrenheit in the evenings, so bring a light sweater or cardigan.

What is the best time to travel?
May to November is considered the ideal time. However this will also depend on personal preference, since some people prefer the warmer temperatures and humidity of the summer months.

Practicalities

Where is the nearest town to Savasi Island?
Savusavu town is only 15 mins drive from Savasi Island. We can arrange a taxi any time you want to explore the local area. Here you will find a local market (best to visit on a Saturday), a few banks, souvenir shops, a range of cafes and eateries, and the picturesque Savusavu Bay, one of the most popular spots in Fiji for yachts to moor.

Do I need local Fiji Dollar currency?
All the pricing at the resort is in US dollars. We accept cash, or any major credit card, for all resort purchases. A 3.5% surcharge applies for credit card payments. Any currency is accepted for tipping purposes.

You may find it convenient having some Fiji Dollars for your time in transit, or buying souvenirs or other goods in Savusavu town.

There are ATM’s located in town (15 mins from the resort) if you need cash out during your stay.

What about tipping?
Tipping is not expected in Fiji, but you may provide gratuities based on your personal experience at the resort. All tips go toward a communal staff fund, and are distributed evenly amongst staff members at the end of the year. We ask that you do not tip staff individually.

What sort of adapter is used in Fiji?
The plugs in Fiji are 3-prong, as used in Australia and New Zealand. In case of power failure, torches and candles are well stocked. We have a few spare international adapters, but suggest bringing your own if you live outside of Australia/New Zealand.

Packing

Do I need to bring snorkelling gear / reef shoes?
We supply masks, snorkels and fins, both for adults and children. While we have some available, we suggest bringing your own reef shoes/water shoes. In Australia, these can be purchased inexpensively from places like Kmart, Rebel Sport, BCF and Anaconda.

Do you provide shampoo/soap/towels?
We provide beach towels, bath towels, bath robes, Pure Fiji soap, shampoo, conditioner, lotion, hairdryer/blowdryer, and bug spray in all rooms.

What should I pack?
Casual, loose-fitting, and natural fibre clothing is best. Sandals or other wet shoes are best for everyday wear, and lightweight sneakers if you plan to be more active. Don’t forget a hat, sunglasses, camera, bathing suit, waterproof sunscreen, and suitable adapter if you are not from Australia/New Zealand. Bring a sweater or cardigan if you are visiting in the coolest months (June-August)

If you plan to visit a local village or church, please bring some longer clothing to cover the legs and/or shoulders, as modesty is important to Fijians. You may choose to bring some small tokens for local children; colouring pencils, stickers, frisbees, balloons, stationary and school supplies like text books, rulers, calculators or pencil cases, are all good examples. Other valued items would be sunglasses and reading glasses.

Rooms

How many villas are there?
We have 7 villas, which hold a maximum of 24 guests at any time. Each is unique in design and style.

How far away are the villas from one another?
Please see our island map to orientate yourself with the resort. All of the villas are within 2 or 3 minutes walk from the central facility (restaurant and bar)

How private are the villas?
While the accommodations are situated in the same vicinity on the island, there is plenty of landscaping and foliage to keep you from hearing or seeing your neighbours. Guest privacy is a key feature of our resort.

Do the villas have air-conditioning?
The following villas have air conditioning – Blue Lagoon Bure One, Blue Lagoon Bure Three, Blue Lagoon Bure Two (both bedrooms), Waterfall Villa (one bedroom), Beach House (one bedroom), Sea Breeze Villa (both bedrooms)

Do the villas have televisions?
The villas do not have TV.

What is the difference between Blue Lagoon Bure One & Bure Three?

There is not a great deal of difference.

-Bure One has a more direct ocean view. Bure Three is also very close to the ocean, but has more vegetation surrounding the deck/outdoor area, resulting in a slightly more private and jungle-like setting

-Bure Three has a walk in robe/dressing room, Bure One does not

Meals

Can you cater to vegan/vegetarian/raw/gluten free diets?
We are happy to accommodate your personal dietary requirements. Just let us know at the time of booking. Our chefs will do their best to deliver you exciting and flavoursome meals, no matter the dietary restrictions.

What sort of food can I expect?
Click to see our current menu. We offer a fusion of international and Fijian cuisines. Keep in mind that our menu is flexible and rotates daily – we are happy to customise the dishes to your tastes and preferences.

How many restaurants are there?
We have one central restaurant and bar. The menu changes daily. Dining locations also vary – with meals being served on the main overwater deck, to a private beach, or in your own villa by the pool. There is no charge for special dining or in-villa/room service.

Are rates available without meals?
No. We do not offer rates without meals.

Pools

Do all villas have a pool?
All accommodations have a private pool – with the exception of the Beach House.

Are the pools heated?
No.

Beaches/Swimming

Do you have a beach?
We have a number of secluded beaches around the island. Rather than long white peninsulas, you can expect private sandy coves, tucked between the stunning volcanic terrain.

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Can I swim/snorkel?
The beaches pictured give way to a beautiful coral reef, which means in most cases the shallow water is a mixture of sand and coral rock. At high tide these beaches are swimmable. At low tide you will find inviting rock pools and lagoons large enough to swim and snorkel in. In both cases, we recommend wearing reef shoes. If you are not a confident swimmer, we also have a large protected inlet/marina, ideal for gentle water sports like kayaking and paddle boarding.

Our activities staff can take you on a guided excursion in the water any time you like.

Does each villa have a private beach?
We don’t assign beaches to any particular room – however there are number of beaches, and you are free to move around and find your own private spot.

Children

Do you accept children?
We do accept children, but do ask parents to keep in mind the suitability of our resort where children must be supervised especially around pools, stairs and water. We believe Savasi Island is best suited to children aged over 10 years.

For the privacy and comfort of couples, we utilise a range of secluded dining locations, to ensure all guest have a ‘private island’ experience, regardless of the number of guests at the resort.

Which villas are best for children?
This is dependent on the family and the children’s ages. Please check the details and photos provided of each villa to make the right choice for you. The Beach House is a popular choice for families with independent age children, while Blue Lagoon Bure One and Three are recommended for couple with younger children (under 5 years).

How about nannying?
We can easily arrange a nanny, or buddy for older children. The cost is US$10 per hour.

Do you have a kids club?
While there is no formal kids club, Savasi is a huge tropical playground. We have dedicated nannies available, as well as our regular activity team, who will spend time with the kids on guided snorkelling trips, hand-line fishing on the reef, exploring the rock pools, kayaking, spotting the resident bats, hunting crabs, traditional Fijian weaving class, making a grass skirt or palm leaf basket, foraging for flowers and making a crown or lei, banana boat rides and waterfall hikes.

Activities

Do I need to pre-book activities?
Many, if not all, of our activities can be booked once you are at the resort. This is inclusive of; snorkelling, fishing, waterfall hikes, cooking classes, coconut demonstrations, village visits, pearl farm tours, moonlight snorkelling and Salt Lake kayaking.  If there is something that is especially important to you, please let us know in advance.

Do I need to pre-book diving?
We recommend booking diving once at the resort, as this is dependent on the weather. Once the dive shop has a good idea of the forecasted weather, they can help you book in your dives. Please direct any further queries to info@korosundive.com

Do you have life jackets?
Yes – we have a stock of life jackets for both adults and children.

Can I surf at Savasi?
Savusavu is not considered a surfing area, so we would recommend you explore a different region of Fiji, if this is your primary interest. We have an excellent location for snorkeling, diving and hiking.

Do you have quad bikes/zip lining/parasailing/jet skis?
No – all of our currently available activities can be found on the Experiences tab. We offer a range of marine, cultural and hinterland tours and excursions.

 

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